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FAQs
ORDERING
1. Do I have to register to place an order?
2. How do I place an order?
3. What is “express checkout”?
4. I’m having problems adding items to my shopping cart. What should I do?
5. Is the information I provide during checkout secure?
6. If I order an item from a wish list, when will the wish list be updated?
7. Do you charge sales tax? What if I am exempt from paying sales tax?
8. How will I be notified of any back-ordered items?
9. How will I know if Lakeshore received my order?
10. Can I make my purchases on account?
11. Can I make changes to an order I have already placed?
12. What payment methods do you accept?
13. Who is Wintergreen?
SHIPPING
1. What delivery methods do you offer?
2. What are your shipping charges?
3. Can I place an order with express delivery?
4. Can I send my items to multiple addresses?
GIFT SERVICES
1. How do I purchase a gift card?
2. How do I redeem my Lakeshore Gift Card online? Do gift cards expire?
3. Do you gift wrap?
RETURNS
1. What is Lakeshore’s return policy?