For answers to some of our most frequently asked questions, please refer to the list below. Still can’t find what you’re looking for? You can e-mail Customer Service at lakeshore@lakeshorelearning.com. To speak with a Customer Service Representative directly, please call us at (800) 428-4414, Monday-Friday, 6 a.m. to 6 p.m., PST.
ORDERING
Do I have to register to place an order?How do I place an order?
What is “express checkout”?
I’m having problems adding items to my shopping cart. What should I do?
Is the information I provide during checkout secure?
If I order an item from a wish list, when will the wish list be updated?
Do you charge sales tax? What if I am exempt from paying sales tax?
How will I be notified of any back-ordered items?
How will I know if Lakeshore received my order?
Can I make my purchases on account?
Can I make changes to an order I have already placed?
What payment methods do you accept?
Who is Wintergreen?
SHIPPING
What delivery methods do you offer?What are your shipping charges?
Can I place an order with express delivery?
Can I send my items to multiple addresses?
GIFT SERVICES
How do I purchase a gift card?How do I redeem my Lakeshore Gift Card online? Do gift cards expire?
Do you gift wrap?
RETURNS
