RELATIONS WITH SUPPLIERS, PARTNERS AND CONTRACTORS
IES Corporation policy is to work with suppliers and business partners who respect appropriate ethical policies and human rights. The framework within which such procurement takes places is guided by the three following principles:
Treating suppliers fairly
- Selecting vendors based on value, performance and price in accordance with the principles of fair competition and any applicable regulations
- Providing justifiable and transparent selection decisions Ensuring confidentiality of supplier information Ensuring that payments are made on time, especially for smaller businesses
Partnering in environmental challenges
- Encouraging suppliers and contractors to work to the same standards in environmental management as our own Corporate Environmental Standards set out
Respecting human rights
- Expect the workforce of any supplier or contractor to be in accord with human rights, prohibiting all forms of forced or compulsory labour
- Ensure that child labour is not used in any operations
- Expect the workforce of any supplier or contractor to provide safe, humane and respected working conditions for all their employees, which are free from discrimination, harassment or any other form of abuse
Relations with Customers
IES Corporation has a strong bond with its customers that have
been in place since the earliest foundations of the company. This is the
best indicator that customer satisfaction is not only part of the
overall business philosophy of the company, but is actively maintained
on a daily basis. IES Corporation will continue to strive for excellence
in its customer relations, and will be driven by the following
- The IES Corporation Customer Service department, which seeks to inform, communicate and support customers at all levels of authority, status and responsibility
- Collaboration with our customers, where we engage to understand their real business needs and deliver long-lasting value with tangible results, resulting in outcomes which create value and mitigate risk
- Encourage dialogue and feedback, using IT and personal contact to maintain strong associations with our customers, along with regular IES Corporation Customer Satisfaction Surveys conducted via email and our website
- Ensure that communication with our overseas customers is conducted with respect for local and cultural values, and where possible communicate in their native language
If you want to download more catalogs of partners, please click Download Catalog.
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